Privacy Policy

Information We Collect

When you use 9coin, we collect certain information in order to deliver a seamless, secure, and personalised gaming experience. The categories of data we collect are described below.

Information You Provide Directly

When you register for an account or interact with 9coin, you may voluntarily provide us with the following:

• Full name, date of birth, and national identity information for KYC verification
• Email address and mobile phone number
• Payment details such as your bKash, Nagad, or Rocket mobile banking numbers used for deposits and withdrawals
• Account username and encrypted password
• Any communications you send to our customer support team, including messages, screenshots, or attachments

Information Collected Automatically

When you access 9coin via a browser or mobile device, certain technical data is collected automatically to maintain platform performance and security:

• IP address and approximate geographic location (city or region level)
• Browser type, version, operating system, and device model
• Pages visited, session duration, click patterns, and referral sources
• Transaction logs, game history, and betting activity records

How We Use Your Information

9coin uses the information we collect for the following specific purposes. We do not use your data for any purpose that is not disclosed here:

• To create and manage your 9coin player account and verify your identity
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• To deliver the gaming services you request, including cricket betting, live casino, slots, and crash games
• To send service communications such as account confirmations, security alerts, and transaction receipts
• To monitor for fraudulent activity, problem gambling indicators, and compliance with responsible gaming obligations
• To personalise your experience by showing relevant promotions, game recommendations, and content based on your activity
• To improve our platform's performance, security, and feature set through analytics and user feedback

We rely on legitimate interest, contractual necessity, and legal compliance as the lawful bases for processing your data. Where consent is required, we will always ask for it explicitly.

Cookies and Tracking Technologies

9coin uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and analyse platform usage patterns. Cookies are small text files placed on your device that allow us to recognise you across visits.

Types of Cookies We Use

Essential cookies are required for the platform to function correctly — they enable login sessions, security tokens, and core gaming features. Analytics cookies help us understand how users interact with our pages, so we can improve navigation and content relevance. Preference cookies remember settings such as your display language. You may disable non-essential cookies through your browser settings; however, doing so may affect some features of the platform.

Do Not Track

Some browsers offer a Do Not Track (DNT) signal. At this time, 9coin does not respond to DNT signals from browsers, as no universal standard currently exists for how platforms should interpret and act on them. We encourage you to review your browser privacy settings for the level of tracking control you are comfortable with.

Sharing Your Information

9coin does not sell or share your personal data with unauthorised third parties. In limited circumstances, we may share data with trusted partners under strict confidentiality agreements, solely for the purposes described below:

• Payment processors such as bKash, Nagad, and Rocket to facilitate secure fund transfers
• Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe, who require session tokens to deliver games
• Identity verification and KYC service providers engaged to fulfil our compliance obligations
• Regulators, law enforcement agencies, or legal authorities when we are legally compelled to disclose information

All third-party partners are contractually prohibited from using your data for any purpose beyond the scope of the service they provide to 9coin. We require all partners to maintain equivalent data protection standards.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a defined period thereafter to meet our legal and audit obligations. When data is no longer required, it is securely deleted or anonymised.

Security Measures

9coin employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields such as passwords and payment identifiers, regular security audits and penetration testing, access controls that restrict staff access on a need-to-know basis, and automated fraud detection systems.

Data Breach Notification

In the unlikely event of a data breach that poses a significant risk to your rights or interests, 9coin will notify affected users promptly and take all appropriate remedial steps. We will also report to relevant authorities as required.

Your Rights

As a user of 9coin, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the nature of your request.

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — in certain circumstances, request that your data be deleted
• Right to object — object to the processing of your data for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all rights requests within a reasonable timeframe, generally no longer than 30 days. Some requests may be subject to identity verification to protect account security.

Third-Party Services

9coin integrates with third-party service providers to deliver a complete gaming experience. These include game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, as well as payment gateways and analytics tools. Each of these providers operates under its own privacy policy, and 9coin is not responsible for data practices undertaken independently by those third parties.

We recommend that you review the privacy policies of any third-party services you interact with through 9coin. Links to third-party sites may appear in our game lobby; any personal data you provide directly to those sites is governed by their own policies, not this one.

Children's Privacy

9coin is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you must not register for or use 9coin.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

9coin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 9coin after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically, particularly before making any deposits or engaging with new features on the platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9coin handles your personal data, our dedicated support team is ready to assist you.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 3 business days. For urgent matters related to account security or suspected data misuse, please mark your message as urgent so our team can prioritise your case.