Terms & Conditions

Key Highlights

What These Terms Cover

1. Introduction

Welcome to 9coin, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions (hereinafter "the Terms") constitute a legally binding agreement between you (the "Player" or "User") and 9coin (the "Platform"). By registering an account, accessing, or using any service offered by 9coin, you confirm that you have read, understood, and agree to be fully bound by these Terms.

These Terms apply to all games and services available on 9coin, including cricket betting, live casino games, slot games, crash games, fish games, and any future products or features introduced by the Platform. 9coin reserves the right to update, modify, or revise these Terms at any time without prior notice. Your continued use of the Platform following any revision constitutes your acceptance of the revised Terms.

2. Eligibility & Age Restriction

9coin is an adult-only gaming platform. Access to and use of the Platform is strictly restricted to individuals who meet all of the following eligibility criteria. 9coin takes underage gambling extremely seriously and employs active verification measures to prevent access by minors.

You Must Be

• At least 21 years of age (21+ only). Users under 21 are strictly prohibited from registering or using the 9coin platform in any capacity.
• A resident or current visitor of a jurisdiction in which online gambling is not explicitly prohibited by local law.
• Registering as an individual person in your own name and on your own behalf — corporate or group accounts are not permitted.
• Not a current or former employee, director, agent, or affiliate of 9coin or any of its affiliated companies, service providers, or software vendors.

Self-Exclusion Status

Any player who has voluntarily self-excluded from 9coin or any other gambling platform must not attempt to register a new account or continue using the Platform during the active self-exclusion period. Attempting to circumvent a self-exclusion is a serious breach of these Terms and may result in permanent account closure and forfeiture of any associated funds.

3. Account Registration & Verification

To access the full range of features and games on 9coin, you must create a verified player account. Registration is free of charge and straightforward. 9coin requires accurate, truthful information at the time of registration to maintain platform integrity and comply with applicable anti-money-laundering (AML) obligations.

Your Responsibilities at Registration

• Provide your legal full name exactly as it appears on your government-issued identification document.
• Supply a valid, active mobile number — this will be used for account verification, withdrawal confirmations, and important communications.
• Choose a strong, unique password. Do not share your login credentials with any third party. 9coin will never ask you for your password via email, chat, or any other channel.
• Each person may hold only one (1) active account on 9coin. Duplicate accounts are prohibited and may be closed without notice, with associated balances voided.

9coin may request identity verification documents (KYC) at any time, including at withdrawal, upon detection of suspicious activity, or as required by applicable compliance procedures. Failure to complete KYC verification within the stipulated timeframe may result in temporary suspension of withdrawal privileges.

4. Deposits & Withdrawals

9coin supports a range of trusted Bangladesh-native payment methods to make deposits and withdrawals as convenient and efficient as possible for our players. All financial transactions on the Platform are conducted in Bangladeshi Taka (BDT).

Deposit Rules

• Minimum deposit amounts may vary by payment method. Please refer to the Finance / Wallet section for current minimum and maximum deposit limits.
• Only deposit funds from payment accounts that are registered in your own name. Third-party deposits are strictly prohibited and any such funds may be confiscated pending investigation.
• Deposits are credited to your account in real time in most cases. If a deposit is delayed beyond 30 minutes, contact our support team with the transaction reference number.
• 9coin does not charge fees on standard deposits. However, your payment provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges, which are beyond our control.

Withdrawal Rules

• Withdrawals will only be processed to a payment account that matches the name on your 9coin account and that was previously used to make a deposit on the Platform.
• A withdrawal request will be reviewed within a standard processing window. Pending KYC verification or ongoing investigations may extend this timeline.
• Funds associated with active or uncompleted wagering requirements cannot be withdrawn until the relevant rollover condition is fully met.

5. Bonuses & Promotions

9coin regularly offers bonuses and promotional campaigns to both new and existing players. All bonuses are subject to specific terms and wagering requirements that must be satisfied before any bonus-derived winnings can be withdrawn. Claiming a bonus constitutes your acceptance of its specific promotion terms in addition to these general Terms.

General Bonus Conditions

• All bonuses carry a wagering requirement (rollover) that must be completed within the stated validity period. Refer to each individual promotion page for the specific rollover multiplier.
• Bonuses are issued to one account per household, IP address, device, or payment method. Multiple accounts used to claim bonuses repeatedly constitute fraud and will result in account termination.
• 9coin reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, particularly in cases where abuse or exploitation is detected.
• Free spins awarded as part of a bonus are valid only on the designated game(s) listed in the promotion and expire at the end of the stated validity period.

9coin's welcome bonus is available to new players on their first qualifying deposit and is subject to the rollover conditions stated at the time of the offer. Existing players may be eligible for reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh campaigns.

6. Gameplay & Betting Rules

All games available on 9coin —including live casino, slots, crash games, fish games, and cricket/sports betting — are governed by the rules applicable to each individual game or market. All bets are final once confirmed, and 9coin accepts no responsibility for errors made by the player after a bet has been placed and accepted by the system.

Prohibited Betting Practices

• Placing bets to exploit technical errors, glitches, or loopholes in the Platform's software is strictly prohibited. Any winnings derived from such activity will be voided.
• Using automated betting software, bots, or scripts to interact with 9coin is forbidden. Accounts found to be using such tools will be permanently suspended.
• Collusion, match-fixing, or any form of coordinated play designed to defraud 9coin or other players is a serious violation and will be referred to the appropriate authorities.
• 9coin reserves the right to void bets, cancel rounds, or suspend markets in the event of data feed errors, force majeure events, or circumstances beyond reasonable control.

RNG & Game Fairness

All slot and non-live casino games on 9coin utilise certified Random Number Generator (RNG) technology to ensure every outcome is entirely random and independent of previous results. Live casino games are streamed in real time from professionally managed studios operated by licensed game providers including Evolution Gaming, Pragmatic Play, Ezugi, and others. RTP (Return to Player) figures for applicable games are available on the individual game information pages.

7. Responsible Gaming

9coin is firmly committed to the principles of responsible gaming. We believe that gambling should remain an enjoyable form of entertainment and we actively provide tools and resources to help players maintain control over their activity. If you feel that your gambling is becoming a problem, we strongly encourage you to use the tools available to you or to contact our support team immediately.

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their account to help manage their spending.
• Time-out: A temporary break from the Platform can be requested for periods ranging from 24 hours to 6 weeks.
• Self-exclusion: Players may request a permanent or long-term self-exclusion from 9coin at any time by contacting our support team. Self-exclusion requests are processed promptly and cannot be reversed during the active exclusion period.

For more detailed guidance on responsible gaming, self-exclusion procedures, and available support resources, please visit our dedicated Responsible Gaming page. 9coin's responsible gaming policy applies to all players without exception, and we take our duty of care seriously. For players aged 21 and above only.

8. Intellectual Property

All content on the 9coin platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, digital downloads, software code, and the overall design and layout of the Platform — is the exclusive property of 9coin or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this Platform without the prior written consent of 9coin.

Third-party game content available on 9coin — including game titles, artwork, and mechanics — remains the intellectual property of the respective game studios and providers such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, and NetEnt. 9coin accesses such content under valid licensing arrangements.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 9coin shall not be liable for any loss or damage of any nature arising from your use of the Platform. This includes, without limitation, the following categories of loss:

• Loss of profits, revenue, data, business, or anticipated savings arising directly or indirectly from use of or inability to use the Platform.
• Any interruption, suspension, or termination of the Platform's services caused by scheduled maintenance, technical failure, or events beyond our reasonable control.
• Losses arising from unauthorised access to your account due to your failure to keep login credentials secure.

9coin's aggregate liability to any player for any cause of action shall not exceed the total net deposits made by that player to their 9coin account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

10. Account Termination & Suspension

9coin reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

Grounds for Account Action

• Breach of any provision within these Terms, including providing false registration information, operating multiple accounts, or engaging in prohibited betting practices.
• Reasonable suspicion of fraudulent activity, money laundering, or use of the account for any criminal purpose as determined by 9coin's compliance team.
• Receipt of a chargeback request, payment dispute, or reversal instruction from a payment provider relating to funds deposited into your 9coin account.

11. Amendments to These Terms

9coin reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will endeavour to provide reasonable notice through the Platform — for example via an in-app notification or an updated "Last Updated" date at the top of this page. However, it remains your responsibility to check these Terms periodically to stay informed of any revisions.

The most current version of these Terms will always be accessible on this page. By continuing to use 9coin after any amendment takes effect, you confirm your acceptance of the revised Terms. If you object to any change, you must stop using the Platform immediately and may request closure of your account.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising from or in connection with them or your use of the 9coin Platform shall be governed by and construed in accordance with applicable laws. 9coin is committed to resolving player disputes fairly, efficiently, and transparently through its internal support and complaints process.

If you have a complaint or dispute, we encourage you to contact our support team in the first instance at [email protected]. 9coin will acknowledge your complaint within 48 hours and aim to provide a full resolution within 10 business days. In the event a dispute cannot be resolved internally, both parties agree to pursue alternative dispute resolution in good faith before initiating any formal legal proceedings.